User Agreement

These Terms and Conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by these Terms and Conditions.

Use of the website

To use our website, you must be over eighteen years of age. You must ensure that the details provided by you on the checkout page or at any time are correct and complete. You must give us your real name, address, email address and any other details that we may require to process your order.

We reserve the right to decline order at any time with or without notice- in our absolute discretion.


Products are subject to availability. Our acceptance of your offer to purchase our goods is subject to their availability. Our acknowledgement of order acceptance via the web or email is not a guarantee of delivery. If we are unable to deliver the products which you have offered to purchase, we will let you know as quickly as possible and a full refund will be given. Your account will be refunded and you will be notified as above.

Pricing and product description

The prices which you must pay for the products that you order are set out on the website at the time you place your order (plus a delivery charge), except where we discover an error in the price of the products you have ordered. In this event, we will inform you as soon as possible after receiving your order and give you the option of reconfirming your order at the correct price, or cancelling it. If we are unable to contact you, we will treat the order as cancelled. The prices quoted on this website apply only to products sold via this website. Where the same products are available via another stockist different prices may apply. All our products are shown and priced in British Pound Sterling (£ GBP). Although we will take all reasonable care to ensure that all descriptions, details and prices of products appearing on the website are correct at the time when the information was entered onto the system, the information appearing on this website at any time may not reflect the exact position at the moment you place an order.


All payments are made securely and privately through WorldPay.

Order Dispatch

We will endeavour to dispatch any order placed before 14.00hrs on a working day that same day. This is subject to items ordered being in stock. We do not ship on Bank Holidays.

Missing Deliveries

All orders are sent using a tracked or recorded delivery service. Royal Mail tracking results are considered valid proof of delivery. Once an order has been marked as delivered it is your responsibility. We will not assume liability for missing parcels after delivery has been confirmed by the Royal Mail.

Cancellations and returns

We hope you are happy with any product purchased, but if you wish to return a product to us for any reason you may do so within 7 working days of the dispatch date for a full refund minus the postage fee and packaging under any of the following circumstances. This includes your right to cancel your order under the distance selling regulations.

Product is in new and unopened condition with original packaging and the security seal must be fully intact and undamaged.

We're sorry, but we do not accept returns of opened product for hygiene and safety concerns or product returned more than 7 days after delivery.

Please contact us with any issue as soon as possible and we will be more than happy to assist you in returning your order. In your email please include your name, order number, email, and the reason you want to return the product. (Please do not send back unapproved returns as they may be rejected).

You are responsible for any return shipments to us until they arrive. All returns must include all original product packaging. If we suspect that any of the above conditions have not been met, we reserve the right to return the items to you.

Product use

Maxdelay Ltd shall not be held liable for any damages resulting from the misuse of any product. Therefore, it is the sole responsibility of the customer to read all product instructions carefully, to use the product strictly for the purpose it was designed for, and to ensure that the product is used in a safe and reasonable manner.

Maxdelay Ltd shall not be held responsible for any damages that occur due to an allergic reaction, or as the result of any other unforeseen occurrence.

Health Disclaimer

The products and claims made about specific products on or through this Site have not been evaluated by the MHRA or FDA and are not approved to diagnose, treat, cure or prevent disease.

This Site is not intended to provide diagnosis, treatment or medical advice. Products, services, information and other content provided on this Site, including information that may be provided on this Site directly are provided for informational purposes only. Please consult with a physician or other healthcare professional regarding any medical or health related diagnosis or treatment options.

You are urged and advised to seek medical advice if you intend to use any product we sell. This Website is intended for use only by consenting adult individuals. The Website is not intended for use by minors, or individuals with any type of health condition. All individuals are specifically advised to seek professional medical advice prior to initiating any form of product use.


This website and its content is copyright of Maxdelay Ltd. Any redistribution or reproduction of part or all of the contents in any form is prohibited.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Website changes and update

In order to keep our website as accurate and as up to date as reasonably possible, it may be necessary, from time to time, to restrict access to the site in order to undertake necessary maintenance work. We will make every effort to ensure that any down time or restricted access is kept to a minimum. We recommend that you read our privacy policy before you accept these terms and conditions.